Air Canada has become the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax. The much-coveted rating is considered an airline industry benchmark and is based on detailed, independently conducted quality analysis by Skytrax across more than 800 different areas of airport and onboard product and service delivery.
“I am very pleased that Air Canada has become the only international network carrier to have achieved this significant industry benchmark,” said Calin Rovinescu, President and Chief Executive Officer. “This coveted Four-Star ranking reflects the professionalism and skill of Air Canada’s employees in taking care of our customers and delivering an award winning product that continues to set industry standards. This is a proud achievement for Air Canada’s airport and onboard product and service delivery teams that we will strive to improve upon as we continue to build one of the world’s best airlines.”
In 2012, Air Canada was ranked for a third consecutive year “Best International Airline in North America” in a worldwide survey of more than 18 million airline passengers conducted by independent research firm Skytrax. According to the 2012 Canadian Business Travel Survey conducted by Ipsos Reid, Air Canada was the preferred airline for more than 79 percent of frequent business travellers in Canada. In 2012, readers of Global Traveler magazine voted Air Canada “Best Airline in North America,” the readers of Business Traveler voted Air Canada “Best North American Airline for International Travel” and “Best In-Flight Services in North America,” and the readers of Premier Traveler voted Air Canada “Best North American Airline for Business Class Service,” “Best North American Airline for International Travel” and “Best Flight Attendants in North America.”