Lloyds List reports a “seismic shift in carriers’ performance” in the 2013 Shipper Sentiment Survey, published May 3rd, with ZIM receiving above average scores in most categories in 2013. ZIM scored at the top end of all categories, and overall performance grade with Asian Shippers was 7.2, the highest among 10 carriers included in the survey. ZIM ranked first on five categories, including Consultation on schedule changes, On-time shipments, Container availability, Space availability on chosen vessel and Overall performance. In the corresponding survey among European customers, ZIM was ranked 5th in the overall performance category.
Improving Customer Service is a keystone of ZIM’s strategy, with much effort and substantial resources channeled towards improving service performance through better procedures, staff training and other measures.
Nissim Yochai, ZIM Vice-President, Customer Relations, commented that “Our motto is We Cross Oceans For You, and this recent survey shows that we mean it. We are glad to see that our efforts during the last two years are bearing fruit, and that customers recognize our relentless efforts to provide them with excellent service at all levels.